The Real Way To Get Upgraded To First Class from Conde Nast TravelerPosted on 10/31/2016
It's hard, but it's not impossible.
We've all heard the rumors. If you dress up and tell a compelling story—maybe you're leaving for your honeymoon or heading to a funeral—you might finagle a free first class upgrade. But there's a problem: upgrades rarely happen. Years ago, it might have been possible, back when airlines struggled to sell those cushy seats up front. With an improved economy, however, many travelers have been buying first and business class seats, leaving fewer for upgrades. Even if airline employees wanted to make your day, they don't have much inventory to work with.
"There is no way to sweet talk or dress yourself up into an upgrade," says Jaime Fraser, a Virgin Atlantic spokeswoman. "If our airport staff are looking to upgrade passengers on the day of departure, there is a process that they follow which generally sees passengers that are frequent fliers of the airline—or those that have paid for a fully flexible ticket—benefiting."
On Virgin Atlantic, as at most airlines, upgrades into unsold seats tend to go to an airline's most loyal passengers, people who spend thousands of dollars each year on the most expensive tickets. A few years ago, these elite fliers could often count on freebies, especially when traveling within the United States. But now, even many of them must wait until the last-minute before they get the call to first class—if they receive it at all.
That's not to say that trying to game the system is completely hopeless. Millions of Americans fly every month, and while it is becoming increasingly rare, plenty of passengers fly in first class without paying for it.
Here are some strategies for scoring a free upgrade.
Fly a lot.
This is the most common way to earn a free upgrade. Most airlines reserve some space for travelers who fly at least 25,000 miles per year, with the best perks going to 100,000-plus-mile fliers. As recently as five years ago, this meant half or more of domestic first class fliers sat up front for free. But now, airlines are selling more premium seats, so on popular routes, such as Los Angeles to Chicago, it is not unusual for more than 40 elite fliers to compete for one or two upgrades. Airlines usually prioritize who gets them based how many miles a passenger flies per year and what they paid for their coach ticket. On routes with fewer business fliers—think New York to West Palm Beach—free upgrades remain more plentiful.
If you're not an elite frequent flier but still have some miles banked, you may be able to use them for an upgrade. Be careful, though, as many airlines now ask not just for miles but also a cash co-pay. One example: On flights to Europe, American Airlines charges 25,000 miles, plus $350, for a one-way upgrade from discounted economy to business class. For most domestic upgrades, American wants 15,000 miles plus $75.
Sometimes airlines overbook coach, and a few passengers get bumped up, only because no seats remain in back. Agents try to ensure the airline's most loyal passengers get the nod, but sometimes things get frenetic and employees make more random decisions. "Agents usually have some flexibility to make sure the plane gets out full and on time," says Gary Leff, who runs frequent flier blog View From the Wing. "So if it's the easiest way for them to do it, they might upgrade someone else out of order."
Have a bad day.
Airlines have rules, and employees are loath to break them. But there's a notable exception. If your plane breaks, or your airline's computer system crashes, customer service agents may go into damage control mode. Often, this means they'll waive change fees or put you on another airline. But if you complain enough and ask for an upgrade on your replacement flight, the agent might give it to you. Just be cordial with your request.
Save a life.
Flight attendants don't usually upgrade passengers, even when empty seats remain. Unfortunately, sob stories don't work as currency. One exception: medical personnel. Doctors and nurses who answer an emergency call are sometimes an exception. If they stabilize a passenger, flight attendants might allow them to sit in business or first class for the rest of the flight.
If you pay for first class, that's technically not an upgrade. But sometimes first class costs roughly the same as coach. On many days next year, for example, Delta is selling first class between New York and Dallas for less than $350 roundtrip. You might as well buy it. "The easiest way to move up to business or first class is to simply book a business or first-class seat in the first place," says Zach Honig, editor-in-chief of The Points Guy.
Ask for it.
If it's your honeymoon, anniversary or birthday, and you're desperate for special treatment, give it a shot. The worst an agent can say is no. "There's little downside to asking, because even something as unlikely as getting struck by lightning does happen and in this case is far less painful," Leff says. "Just realize it's a long shot and don't be disappointed when it (probably) doesn't work out."
by Brian Sumers for Conde Nast Traveler
December 17, 2015